Returns are only applicable on faulty items.

To be eligible for a return, your item must be purchased within the last 30 days and in the condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Please email shop@savethebilbyfund.org.au with your order and faulty product details.

Please allow up to 2 business days for processing and around 7 business days for delivery, as our shop is based at the Charleville Bilby Experience in regional Queensland.

Thank you so much for choosing to shop with us.

Every item purchased goes directly to help save the Greater Bilby.